• Own customer satisfaction for RCM customers and drive measurable improvement over time. • Build and run an RCM customer feedback program (CSAT collection, reporting, and action plans). • Execute a consistent customer engagement cadence 30/60/90-day check-ins starting after onboarding and first claim/bill. • Ongoing baseline support and proactive touchpoints. • Quarterly CSAT trend reviews and improvement planning. • Manage customer escalations related to satisfaction drivers. • Triage and coordinate work across Billing, Onboarding/Implementation, and Product/Support, ensuring clear ownership, deadlines, and customer updates. • Track and improve operational performance metrics (i.e. ticket volume, time to resolution, and customer health score). • Use tools and data to identify trends, root causes, and repeat issues and partner internally to prevent them. • Maintain strong documentation in internal systems so work is visible, repeatable, and measurable.