Net at Work
Unleashing the Power of Business through the Transformative use of Next Generation Technology.
Client Program Manager
Location
United States
Posted
2 days ago
Salary
$110K - $135K / year
Bachelor Degree5 yrs expEnglishERP
Job Description
• Collaborate with Sales, Customer Experience Manager and Practice Leadership in representing our delivery methodology and engagement model to assigned portfolio of clients
• Ensure that the vision for clients' strategic initiatives & project scope is clearly defined and understood by the entire delivery team, validating that it aligns with client business strategy
• Manage all escalations within portfolio and coordinate necessary escalations to Practice Leadership
• Establish regular communication with client Project Sponsors to communicate status, risks, change, and to provide strategic guidance and stay in tune with potential changes to client business needs
• Provide excellent service and build ongoing, trusting relationships with clients to drive collective client and team success
• Identify additional opportunities within your client portfolio, and coordinate with sales and practice leadership on opportunity management
• Develop Statements of Work for client initiatives including scope definition, budget, and high-level timeline objectives as needed based on support delivery model
• Collaborate with Practice Account Management team to ensure Account Management functions are performed and incorporated into delivery
• Assist with aligning client work with appropriate delivery resources
• Provide guidance, mentorship, and support to your project teams to enable their success throughout the project
• Collaborate with Development, Quality Assurance and Product Teams as needed for client deliverables
• Partner with Project Managers in communication with client project sponsors regarding status, identifying and mitigating risks, change, open issues, work requests, etc.
• Be a great teammate, provide mentorship and leadership as opportunities arise, chip in where needed to provide clients with a great experience
• Set aside time for self-development by attending training or self-learning on key subjects
• Actively represent our culture by leading and participating in efforts around continuous improvement, learning, professional development, and team building
Job Requirements
- 5+ years of direct work experience in a project leadership capacity including all aspects of process development and project lifecycle execution
- Experience directly managing and mentoring team members preferred
- Strong understanding of organizational change management considerations for ERP or large technology projects
- Excellent written and verbal communication skills with audiences of all levels
- Ability to present project status, risks, issues, analysis, and strategic recommendations to Client Executive sponsorship, project management and other stakeholders
- Strong technical aptitude
- Solid interpersonal skills, and ability to establish and maintain effective working relationships within and outside of Net at Work
- Ability to work primarily client facing and concurrently manage multiple projects
- Ability to work collaboratively for the best interests of the business and the team
- Ability to communicate effectively in both spoken and written English
- Strong Microsoft Office skills.
Benefits
- Health and Welfare (Medical, Dental, Vision)
- Accident, Critical Illness, and Hospital Indemnity
- Employee Assistance Program (EAP)
- Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts
- Transportation and Parking Accounts
- Health Savings Accounts (with company contribution)
- Retirement Planning (401k with matching contribution)
- Legal Benefits
- Identity Theft Protection
- Pet Insurance
- Wellness Program Offerings
- Paid Time Off, accrued per pay period based on years of service starting at 15 days annually
- 8 Paid Holidays per year, including 1 floating holiday
