This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Sr Director, Product Management – Residential Tax is a senior leadership role responsible for market research, strategy, product planning, development, and full lifecycle management of Residential Tax solutions that drive customer retention, revenue growth, operational efficiency, and compliance across the mortgage servicing and escrow ecosystem.

• Provide thought leadership and strategic direction across product innovation, platform evolution, go to market execution, and commercialization for Residential Tax capabilities including:
• Digital tax portals
• Tax payment and reporting services
• Onboarding decisions
• Portfolio intelligence
• Monitoring
• Compliance workflows
• Data-driven insights
• Define and deliver the long-term vision for Residential Tax products while ensuring alignment with broader enterprise strategy.
• Lead and develop a team of Product Managers and analysts.
• Provide direction and influence across cross-functional teams including Engineering, Operations, Sales, Account Management, Product Marketing, Compliance, and external partners.
• Serve as a key executive voice in client engagements, industry forums, and strategic partnerships.

Qualifications

• Conduct in-depth market, client, and competitive research to identify opportunities for improving how clients manage, pay, monitor, and comply with Residential Tax obligations across servicing and escrow operations.
• Identify and prioritize new revenue-generating opportunities by analyzing customer workflows, regulatory requirements, technology trends, data assets, and competitive gaps within the Residential Tax landscape.
• Monitor industry, regulatory, and legislative trends and assess their impact on product strategy, client value, and long-term investment priorities.
• Define and own the Residential Tax product strategy and multi-year roadmap, including prioritized initiatives, business justification, investment requirements, and expected ROI.
• Partner with senior leaders to establish long-term strategic plans and objectives.
• Support business plans and strategic decisions with financial modeling, pricing strategy, revenue forecasting, and profitability analysis.
• Achieve revenue growth, retention, and profitability targets across the Residential Tax product portfolio.

Requirements

• Provide leadership and direction to Product Management teams, ensuring strong discovery practices, clear requirements, disciplined execution, and successful delivery of product milestones.
• Collaborate closely with Engineering, Operations, Compliance, and Data teams to ensure scalable, compliant, and reliable product delivery aligned with client and regulatory needs.
• Ensure product plans are fully integrated with enterprise strategies, operational capabilities, and go to market execution.
• Partner with Sales, Account Management, Solutions Consulting, and Product Marketing to position current and future Residential Tax offerings, support sales motions, and enable successful client adoption.
• Guide pricing, packaging, distribution, and competitive positioning decisions.
• Engage directly with clients to understand strategic challenges, future operating models, and emerging needs.
• Lead and represent the company at key industry organizations, conferences, and forums, articulating the value and vision of Residential Tax solutions.
• Manage relationships with key internal and external stakeholders, including regulators, legislators, industry associations, vendors, and strategic partners.
• Act as a trusted executive partner across the organization, driving alignment, influence, and clarity on Residential Tax product priorities.

Benefits

• Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Up to 16 weeks of fully paid parental leave and a baby stipend.
• Multiple medical plan options with mental health and wellness support offerings.
• 401(k) with company match and vesting after one year.
• $400 annual well-being stipend and tuition assistance up to $5,250.
• Recognition Rewards, Referral bonuses, exclusive discounts and more!