• Act as the primary point of contact and trusted advisor for clients throughout the project lifecycle. • Build and maintain strong, long-term relationships with client stakeholders to ensure satisfaction and foster ongoing engagement. • Proactively manage client communications, providing strategic updates and anticipating needs to drive a positive experience. • Collaborate cross-functionally to align project execution with client goals, ensuring outcomes meet or exceed expectations. • Ensure a smooth transition to post-implementation support, maintaining continuity and client confidence. • Develop comprehensive project plans outlining timelines, milestones, budgets, deliverables, and resource requirements. • Lead team onboarding activities to ensure alignment and readiness for successful project execution. • Distribute pre-kickoff materials and onboarding documentation to set clear project engagement expectations. • Facilitate internal and client-facing kickoff meetings to establish shared goals, roles, and success criteria. • Lead project execution in alignment with defined scope, timelines, and budgets. • Assign and coordinate tasks across cross-functional teams to ensure timely and high-quality delivery. • Review and approve project time entries to ensure accuracy and compliance. • Oversee project financials, including revenue recognition and budget tracking. • Facilitate the discovery, scoping, development, and delivery of change requests. • Monitor project progress and proactively adjust plans to meet client expectations. • Track key milestones and timelines, reallocating resources and adjusting workflows as needed. • Manage third-party project deliverables and follow up to ensure timely closure. • Serve as the primary liaison for all internal and external project stakeholders, ensuring clear and consistent communication throughout the project lifecycle. • Lead regular project status meetings, tailoring cadence and format to project size and complexity. • Distribute weekly status summaries, meeting recaps, and recordings, and maintain organized documentation within the designated project folder. • Keep project plans, timelines, and budgets up to date, proactively communicating changes and impacts to stakeholders. • Provide timely and strategic updates to clients and executive leadership to ensure alignment and transparency. • Identify, assess, and address issues that may impact project scope, timeline, or deliverables. • Monitor open issues to ensure timely resolution and maintain project momentum. • Lead issue resolution efforts, collaborating with internal teams and stakeholders to keep projects on track. • Proactively escalate risks and implement mitigation strategies to minimize disruption and ensure successful outcomes. • Ensure all project deliverables are completed to defined quality standards and client expectations. • Lead project closure meetings and coordinate seamless transitions to post-implementation support teams. • Document lessons learned and contribute insights to continuous improvement initiatives and best practices. • Provide strategic recommendations to enhance administrative and operational processes that support project delivery and client success.