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Role Description

The Customer Service Representative (Contact Center) is responsible for supporting customer service activities supporting Atrium Sales. This position will be either a remote or hybrid role based on the selected candidate’s geographic location.

• Handle incoming calls in a timely, efficient, and professional manner.
• Receive and accurately process customer orders and enter approved customer credits into the JDE system.
• Triage inquiries from cross-functional team members requiring investigation, troubleshooting, and problem-solving activities.
• Ensure appropriate follow-through on claims and/or investigations by gathering all pertinent information and communicating resolution to relevant team members.
• Assist with inquiries and follow-up via Service Console ticketing system as assigned.
• Participate in all product training sessions and complete assigned compliance trainings.
• Support sales initiatives by proactively promoting featured products and special promotions, and cross-selling/up-selling.
• Conduct outbound calls as needed to ensure effective customer communication.
• Support other team members and the Customer Service Supervisor as needed.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• 1+ years of professional customer service experience required, preferably working within a Customer Contact Center.
• Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) is required.
• Excellent communication (oral and written), organizational, presentation and stakeholder management skills.
• Willing and able to work under pressure to meet tight deadlines with minimal supervision.
• Must be team-oriented, agile and attentive to detail.
• Current or prior work experience utilizing Salesforce, Magento, Veeva or RingCentral systems is preferred.

Requirements

• The approximate pay range for this position is $35,000 to $45,000.
• Final compensation may vary based on factors including but not limited to knowledge, skills and abilities, as well as geographic location.

Benefits

• Performance-based incentives and a competitive total rewards package.
• 401k with a company match.
• Healthcare coverage and a broad range of other benefits.