DriveTime
Creating Opportunities. Improving Lives.
Customer Service Representative
Location
Arizona + 6 moreAll locations: Arizona, Florida, Nevada, North Carolina, Tennessee, Texas, Utah
Posted
2 days ago
Salary
Not specified
High School3 yrs expEnglish
Job Description
• Responsible for inbound and outbound phone calls where you’ll be educating and answering questions regarding the customer's warranty.
• Simplifying the overly complex and frustrating world of automotive warranties.
• Anticipate customer needs by evolving self-service options while providing world-class customer service.
• Work in a high-functioning team environment.
• Excellent problem solver to find solutions for challenging calls.
Job Requirements
- High School diploma required; Associate or Bachelor’s degree is preferred
- 3+ years of experience working in a customer service role with conflict resolution.
- Experience in the automotive industry is a huge plus!
- Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing is preferred.
- Must be located in AZ, FL, GA, NC, TN, TX, UT or NV.
Benefits
- Work From Home. Feel free to rock the casual wear while still being camera ready.
- Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
- Growth Opportunities. You grow, I grow, we all grow! DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally.
- Tuition Reimbursement. We’re as passionate about your professional development as you are.
- Wellness Program. This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
- Consistent Work Schedule. You’ll get a set schedule Monday through Friday, with rotating Saturdays!
- Game Room. We do have a ping-pong table, a pool table and other games if you ever need a break in your day.
- In-House Gym. We want our employees to be the best versions of themselves.
- Paid Time Off. Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time!
