• Own renewal processes end-to-end for assigned customers, ensuring proactive communication, accurate forecasting, and timely closure. • Lead renewal strategy discussions with customers and internal stakeholders. • Monitor customer health to anticipate churn risks and implement prevention plans. • Identify, qualify, and close small to mid-level expansion opportunities, including upsells and cross-sells. • Partner with Sales or Account Management on multi-product or complex expansion motions. • Execute annual price increase communications with confidence and clarity. • Track expansion and renewal performance, ensuring revenue targets are met. • Conduct Executive Business Reviews (EBRs) that showcase measurable ROI. • Build trusted relationships with key decision-makers and influencers. • Serve as the voice of the customer in internal discussions with Product, Support, Operations, and Leadership. • Maintain disciplined use of CRM and Customer Success platforms for tracking account plans, health, and renewals. • Mentor team members on best practices and playbook execution. • Contribute to process improvement initiatives that enhance efficiency and scalability.