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Role Description

Under the general direction of the Health Plan Management leadership, the Health Plan Management Associate will work closely with the Health Plan team to support key initiatives for a select group of Health Plan clients that result in exceptional service and attentiveness to client needs.

• Acts in a support role for a book of business within the HP management team supporting Health Plan Managers with their accounts.
• Internal and external coordination, tracking of requests, and driving resolution of issues across various internal and external teams, building strong relationships along the way.
• Performance Guarantee and Service Level Agreement Tracking.
• Tracking & submission of security audit/inquiries.
• Provide regular status reporting to track project/tasks progress against goals, objectives, and timelines.
• Develop and own a project management tracking system that enables efficient monitoring of key tasks and ensures consistent follow‑through.
• Maintaining Health Plan Partner playbook.
• Coordinating and monitoring Marketing activities, triaging issues as required.
• Other requests to support the overall Health Plan book of business.

Qualifications

• A Bachelor’s degree from a four-year college or university.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and Outlook.
• Possesses excellent communication and presentation skills, both verbal and written.
• Must work collaboratively with all team members and cross-departmentally.
• Occasional travel may be required for internal and client facing meetings. <25%

Requirements

• Self-starter with Analytical approach to deliverables.
• Skilled in setting priorities and escalating concerns appropriately to leadership when needed.
• Ability to understand clients’ priorities, challenges, and goals through a blend of empathy and strong business acumen.
• Ability to multi-task and work independently in a fast-paced environment.
• Function well through ambiguity.
• Proficiency with Tableau a plus.

Benefits

• The base salary range for this position is $65,000 - $75,000.
• This position is eligible for a performance bonus and benefits (subject to eligibility requirements).
• Flexible Vacation Policy, intended for rest, relaxation, and personal time.
• 80 hours of Paid Sick, Safe, and Caregiver Leave annually.