• Lead aspects of building a new customer success organization including the people, processes, and technologies needed for success • Develop customer health scoring and reporting that utilizes customer data across the enterprise, and implement supporting software and process automation • Collaborate with business and executive leaders • Drive Customer Success Outcomes, and work with leadership to develop and track leading and lagging CS KPIs • Develop a trusted advisor relationship with customer executive sponsors • Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization • Managing business growth through greater advocacy and customer reference ability