• Litify / Salesforce Optimization: Lead configuration, workflow improvements, reporting enhancements, and user support to ensure the platform aligns with firm operations and performance goals. • Reporting & Analytics: Develop and maintain dashboards and executive-level reporting frameworks that provide visibility into operational KPIs and case performance. • Data Management & Governance: Pull, validate, reconcile, and consolidate data across systems while establishing best practices for data integrity and accuracy. • Microsoft & SharePoint Administration: Support and optimize SharePoint and Microsoft 365 tools (Teams, Outlook, OneDrive, etc.) to enhance collaboration and document management. • Azure & IT Infrastructure Support: Provide support within Azure environments and assist with broader IT systems to ensure stability, scalability, and security. • Systems Integration & Improvement: Identify opportunities to streamline processes, automate workflows, and improve cross-platform functionality. • Collaboration: Partner closely with the CTO and firm leadership to prioritize initiatives, and align systems with long-term firm strategy.