• The Retail Account Director is accountable for developing and implementing a strategic account plan which delights our clients and ensures a healthy long-term relationship. • Anticipates client needs, delivers to outperform on key performance indicators and builds financial plans to exceed growth and profitability targets. • Creates and manages high performing teams, which stay engaged and thriving. • Aligns with client on key priorities and executes a strategic account plan that delivers against those priorities. • Communicates well at an executive level, but also deeply knowledgeable in operational detail and able to engage tactically as required. • Manages escalatory matters quickly and effectively. • Ensures service delivery is high quality and exceeds client expectations. • Anticipates needs, responds to client issues in an expedient and professional manner. • Builds lasting relationships quickly. • Hires, attracts and retains a team of top talent employees; improves team performance through regular coaching and feedback; provides recognition. • Focuses the team to ensure those priorities are aligned with our deliverables. • Advances the firm’s diversity and inclusion priorities by focusing on hiring, rotation and promotion. • Identifies and grooms successor candidates to Account Director role. • Develops the budget, manages to ensure plan is met or exceeded in growth and profitability.