Chime
Helping everyday people achieve financial peace of mind, together.
Senior Content Strategist
Content ManagerContent ManagerFull TimeRemoteTeam 1,001-5,000Since 2013H1B SponsorCompany SiteLinkedIn
Location
United States
Posted
7 days ago
Salary
$116K - $160K / year
Bachelor Degree5 yrs expEnglish
Job Description
• Act as a strategic partner in shaping content direction and scaling content creation, including developing and writing content that aligns with our content strategies.
• Explain complex product and policy concepts in simple, jargon-free language.
• Find the most effective ways to convey information, educate members and agents, and reinforce learning.
• Lead with data and insights to identify opportunities, shape strategy, and continuously improve content.
• Proactively synthesize research and feedback into scalable, strategic solutions aligned with business goals.
• Navigate ambiguity and shifting priorities with independent, strategic thinking and strong execution.
• Manage key projects related to product, policy, and process launches.
• Leverage LLMs and generative AI tools to drive improvements in content creation, quality, and operational efficiency at scale.
Job Requirements
- 5+ years of experience in one or more of these areas: help and support content, product or content operations, or technical writing.
- Strong verbal and written communication skills and a track record of success with internal and external stakeholders.
- Experience defining, tracking, and reporting on content metrics and providing data-driven analysis.
- Experience working with CRM tools (like Zendesk or Salesforce), content management systems, LLMs or generative AI tools, and Google Workspace.
- Previous experience working with vendors, BPO partners, or writing contractors is a plus.
- Willingness to travel domestically and internationally 2–3 times a year is a plus.
Benefits
- 401k match
- great medical, dental, vision, life, and disability benefits
- Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
- 1% of your time off to support local community organizations of your choice
- Annual wellness stipend to use towards eligible wellness related expenses
- Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
- In-person and virtual events to connect with your fellow Chimers
