Chime
Helping everyday people achieve financial peace of mind, together.
Program Manager, Core Experience
Program ManagerProgram ManagerFull TimeRemoteTeam 1,001-5,000Since 2013H1B SponsorCompany SiteLinkedIn
Location
United States
Posted
7 days ago
Salary
$116K - $160K / year
Bachelor Degree5 yrs expEnglishTableau
Job Description
• Own and maintain CX process documentation (SOPs, journey maps, knowledge base content)
• Drive operational excellence by streamlining and automating back office functions—from Legal/Compliance workflows and bank partner coordination to high-risk account actions
• Identify friction points across the member and agent journey and implement scalable solutions
• Influence cross-functional roadmaps using data-driven insights
• Partner with various cross-functional teams such as Product, Legal, Risk, Vendor Ops, Quality, and Learning to optimize agent performance
• Ensure operational readiness and assess support impact for new features and policy changes
• Lead initiatives that measurably improve CSAT, resolution rates, and contact rate
Job Requirements
- 5+ years leading end-to-end programs in CX, Operations, or Product
- Experience operating in regulated environments with strong compliance awareness
- Demonstrated cross-functional partnership across Product, Compliance, Risk, and Ops
- Strong analytical skills and experience using Looker, Tableau, Power BI, or similar tools
- Proven ability to break down complex problems and influence roadmap direction
- Experience building scalable processes that improved member experience metrics
- Strong executive communication and stakeholder influence skills
Benefits
- 401k match
- Great medical, dental, vision, life, and disability benefits
- Generous vacation policy and company-wide Chime Days
- Bonus company-wide paid days off
- Annual wellness stipend
- Up to 24 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents
- Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
- In-person and virtual events to connect with your fellow Chimers
