• Recruit, onboard, and coach a team of Customer Success Managers (CSMs) • Define and track key performance indicators (KPIs) for your team, including retention rates, expansion opportunities, and health scores • Serve as the senior point of contact for critical customer issues • Ensure your team remains at the forefront of cybersecurity trends, third-party risk management (TPRM), and platform best practices • Partner with Sales, Product, and Engineering to advocate for customer needs and align your team’s efforts with the broader company roadmap • Identify gaps in the customer journey and develop scalable playbooks to improve the "SecurityScorecard experience" across your team’s entire book of business.