• Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date • Achieve or exceed quarterly revenue goals - retention, growth and term extension of existing customer contracts • Partner with Customer Success to assess customer health and drive the appropriate renewal strategy • Maintain and report an accurate forecast of renewals within assigned book • Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale • Escalate whenever appropriate to help resolve customer concerns • Identify “at-risk” renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals • Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities • Collaborate cross functionally with Legal and Deals Desk as applicable • Recommend and contribute to process improvements