• Lead and develop a global team across revenue operations and accounts receivable, providing clear direction and coaching • Establish goals and performance metrics aligned with business objectives and ensure accountability for results • Oversee the complete revenue lifecycle from deal structuring and contract review to recognition and reporting in compliance with ASC 606 • Review and approve contracts, amendments, and billing schedules for accuracy and consistency • Maintain RightRev (and SaaS Master until deprecated) and ensure timely invoicing and reporting of subscription, services, and other revenue stream • Partner with FP&A to enhance revenue forecasting and key metrics including ARR, ACV, and DSO • Drive process improvement and automation initiatives across CRM, billing, and ERP systems • Serve as the primary contact for external auditors on revenue and AR-related matters • Oversee billing, collections, and cash application processes to ensure accuracy and efficiency • Monitor AR aging and manage global cash inflows to optimize working capital • Partner with Customer Success and Sales Operations to resolve billing disputes and improve customer experience • Implement strong internal controls and automation to enhance accuracy and compliance • Lead cross-functional initiatives such as Q2C transformation, system implementations, and new product launch readiness