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Role Description

The Physician Services Care Advocate is a professional who provides services to patients and those supporting them who are navigating the complex healthcare continuum. The advocate works directly with patients (or with their legal representatives) to ensure they have a voice in their care and information to promote informed decision making. The Physician Services Care Advocate serves as an educator to internal and external key stakeholders.

• Promotes the philosophy, mission statement and administrative policies of Optimal Care Physician Services to ensure quality and consistency of patient care
• Fosters positive morale among staff, by promoting open communication with all departments, to help create and maintain an innovative and cooperative staff relationship and environment
• Participates in quality improvement activities
• Attends and participates at Optimal Care Physician Services organized functions which relate to community and public awareness
• Receives, interprets and manages patient needs with the intent of assessing for appropriate services
• Maintains daily communication with Departments and Team and direct reports
• Maintains visibility and accountability to increase relationships within the company
• Acts as a liaison with direct-care clinical teams on behalf of providers and patients/families
• Acts as liaison with clinical supervisors, physicians, and team members on behalf of patients and families
• Provides consultation on appropriate care services and/or specialty programs

Qualifications

• Associate degree: preferably as a licensed RN or LPN, vocational nurse, or in the social work/psychology field
• A licensed or unlicensed individual who is otherwise qualified by education, training, or has experience in the performance of selected acts, tasks, or functions
• Minimum two years experience in home health, hospice, or critical care navigation
• Knowledge of clinical manifestations of diseases and ability to develop specific clinical knowledge
• Understanding of specialty programs, and available services for eligible patients
• Excellent communication, negotiation and public relations skills
• Excellent presentation and public speaking skills
• Compliance with accepted professional standards and practices
• Reliable transportation and valid automobile insurance coverage

Desired Qualifications

• General nursing, Social Work, or Care Management knowledge preferred

Location

• Office Location: Jackson, MI
• This is a remote position for those living in MI, OH, or IN only

Hours

• 8:00 am – 5:00 pm, Monday through Friday

Pay Range

• $20 — $26 USD

Background Screening

Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer

Optimal Care is an equal-opportunity employer.

Benefits

• Minimum of 3 Weeks Paid Time Off (PTO)
• Company Vehicle Program
• Mentorship Culture
• Medical, Dental, and Vision Insurance
• 401(k) with Employer Match
• Mileage Reimbursement
• Cutting Edge Technology