We are hiring a Senior Business Analyst at Abstra. The Senior Business Analyst is responsible for leading business analysis activities in support of insurance and e-commerce initiatives. This role partners with business stakeholders and IT teams to analyze business processes, define requirements, and support the delivery of compliant, scalable, and customer-focused solutions. The position requires strong insurance domain knowledge combined with hands-on experience supporting e-commerce and digital platforms.

Location: Remote. Working hours are based on the Pacific Time Zone, with at least 6 hours of overlap mandatory.

About the Company:

Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.

Responsibilities:

• Lead requirements discovery and analysis efforts for insurance and e-commerce initiatives.
  
• Partner with business, product, compliance, and IT teams to translate business needs into functional requirements, user stories, and process flows.
  
• Analyze insurance operations, including policy lifecycle, enrollment, billing, claims, and regulatory requirements.
  
• Support e-commerce capabilities such as online quoting, enrollment, payments, customer self-service, and digital integrations.
  
• Document current-state and future-state business processes and identify opportunities for optimization.
  
• Facilitate workshops, stakeholder meetings, backlog refinement, and solution reviews.
  
• Collaborate with architects and development teams to ensure requirements align with technical standards and enterprise architecture.
  
• Support testing activities, including UAT planning, execution, and defect resolution.
  
• Ensure solutions meet regulatory, compliance, security, and audit requirements.
  
• Provide ongoing communication and status updates to stakeholders and leadership.

Qualifications:

• Bachelor’s degree in Business, Information Systems, or a related field, or equivalent experience.
  
• Minimum 7 years of Business Analyst experience with demonstrated senior-level responsibility.
  
• Strong insurance industry experience (health, life, P&C, or specialty insurance).
  
• E-commerce experience, including digital customer journeys and online transactions.
  
• Experience working in Agile or hybrid delivery environments.
  
• Strong documentation, analytical, and communication skills.
  
• Insurance domain expertise.
  
• E-commerce and digital platform understanding.
  
• Business process modeling and requirements management.
  
• Stakeholder facilitation and communication.
  
• Problem-solving and analytical thinking.
  
• Regulatory and compliance awareness.

Preferred Qualifications:

• Experience with insurance core systems (policy administration, claims, billing, underwriting)
  
• Familiarity with e-commerce platforms, payment processing, and customer identity solutions
  
• Experience supporting large-scale digital transformation initiatives
  
• Business analysis or project management certifications (CBAP, PMI-PBA, etc.)

What We Offer:

• Flexible working hours and remote work options.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to work on impactful projects with a talented team.
• Excellent compensation in USD.
• Hardware and software setup.

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