SmithRx
SmithRx is a tech-forward PBM committed to changing the way pharmacy benefits are managed.
Senior Implementation Manager
Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 51-200Since 2018H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
43 days ago
Salary
Not specified
Bachelor Degree8 yrs expEnglish
Job Description
• Be the primary face to the client during the implementation process
• Conduct impact analysis with client to determine the appropriate requirements for a smooth and successful implementation
• Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds
• Create and maintain a detailed project plan and open items log for project monitoring purposes
• Coordinate and collaborate across functional teams and the client to ensure items are completed timely, ensuring readiness for go-live
• Monitor progress using weekly status reporting formats
• Assist with escalated client issues, member issues, project issues, etc.
• Provide go-live support
• Facilitate internal Post Implementation Review meetings
• Provide mentoring and support to other team members
• Support high-volume, high-profile clients
• Act as a mentor for colleagues throughout the implementation process and solve for opportunities identified through trend analysis and process improvement
• Assist the implementation team with new hire onboarding and shadowing
• Lead ad-hoc project requests
• Lead process improvement efforts and focus groups
• Serve as a liaison with cross-functional teams
• Lead and provide support to the implementation team as process questions arise whether via email or via slack
Job Requirements
- Bachelor's degree or equivalent work experience required
- Healthcare and/or pharmacy experience strongly preferred
- 8-12 years of professional work related experience required
- Salesforce experience preferred
- Microsoft Office literacy
- Strong communication skills via face-to-face meetings, conference calls and written correspondence
- Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
- Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven
- Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
Benefits
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- Paid Company Holidays
- Wellness Benefits
- Commuter Benefits
- Paid Parental Leave benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities
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