SmithRx

SmithRx is a tech-forward PBM committed to changing the way pharmacy benefits are managed.

Senior Implementation Manager

Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 51-200Since 2018H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

43 days ago

Salary

Not specified

Bachelor Degree8 yrs expEnglish

Job Description

• Be the primary face to the client during the implementation process • Conduct impact analysis with client to determine the appropriate requirements for a smooth and successful implementation • Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds • Create and maintain a detailed project plan and open items log for project monitoring purposes • Coordinate and collaborate across functional teams and the client to ensure items are completed timely, ensuring readiness for go-live • Monitor progress using weekly status reporting formats • Assist with escalated client issues, member issues, project issues, etc. • Provide go-live support • Facilitate internal Post Implementation Review meetings • Provide mentoring and support to other team members • Support high-volume, high-profile clients • Act as a mentor for colleagues throughout the implementation process and solve for opportunities identified through trend analysis and process improvement • Assist the implementation team with new hire onboarding and shadowing • Lead ad-hoc project requests • Lead process improvement efforts and focus groups • Serve as a liaison with cross-functional teams • Lead and provide support to the implementation team as process questions arise whether via email or via slack

Job Requirements

  • Bachelor's degree or equivalent work experience required
  • Healthcare and/or pharmacy experience strongly preferred
  • 8-12 years of professional work related experience required
  • Salesforce experience preferred
  • Microsoft Office literacy
  • Strong communication skills via face-to-face meetings, conference calls and written correspondence
  • Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
  • Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven
  • Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company

Benefits

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Discretionary Paid Time Off
  • Paid Company Holidays
  • Wellness Benefits
  • Commuter Benefits
  • Paid Parental Leave benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities

Related Job Pages

More Implementation Specialist Jobs

Implementation Specialist43 days ago
Full TimeRemoteTeam 1,001-5,000Since 2008H1B Sponsor

Senior Customer Engineer building relationships with clients for data management solutions

United States
$140K - $175K / year

Implementation Specialist

Affirm

We create honest financial products that improve lives.

Implementation Specialist44 days ago
Full TimeRemoteTeam 1,001-5,000Since 2012H1B Sponsor

Implementation Specialist supporting Affirm’s retail partners' technical integrations

United States
$62K - $90K / year

Implementation Engineer

Seismic

We empower thousands of teams to grow and win. 🌱 Meet the Seismic Enablement Cloud™ today.

Implementation Specialist44 days ago
Full TimeRemoteTeam 1,001-5,000Since 2010H1B Sponsor

Implementation Engineer delivering customized client solutions using Seismic platform

CloudSMTPSQL
United States
$61.2K - $92K / year

Senior Implementation Engineer

DexCare

Partnering with health systems to find time for the best care.

Implementation Specialist44 days ago
Full TimeRemoteTeam 51-200H1B Sponsor

Senior Implementation Engineer configuring DexCare solution services

United States
$128K - $174K / year