Radicle Health acquires mission critical human services software companies
Customer Success Manager
Location
United States
Posted
11 days ago
Salary
$75K - $87K / year
Job Description
Job Requirements
- 2–7 years of experience in Customer Success, Account Management, Client Services, or a similar customer-focused role, preferably with mid-market or enterprise clients.
- Proven success in meeting or exceeding portfolio goals, such as net revenue retention and customer adoption utilization metrics.
- Experience managing multiple competing priorities successfully across a multi-product portfolio.
- Strong presentation and public speaking skills, with experience delivering training, strategic consultations, and business reviews.
- Exceptional problem-solving, communication, and relationship management skills as well as strong cross-functional acumen, working across customer experience teams to follow process and deliver exceptional customer outcomes.
- SalesForce or other CRM experience
- Customer Service experience
- Strong communication skills
- Strong problem solving and analytical skills
- Task and project management skills or experience
- Familiarity with Electronic Health Record software and the social services sector a plus
Benefits
- Unlimited PTO policy
- Competitive medical, dental, and vision healthcare coverage
- 401k matching
- Paid holidays
- Volunteer time off
- Paid parental leave
- Remote work stipend
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