Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.
Quality & Training Lead, Insurance Operations
Location
United States
Posted
4 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
As the Quality & Training Lead, you aren't just checking boxes—you are building the blueprint for excellence. Reporting to the Senior Manager of Contact Center Operations, you will own the end-to-end strategy for Quality Assurance (QA) and Training across our Sales and Service departments.
- Develop and scale our QA program, including call audits, scorecards, and calibration processes that align with regulatory and carrier standards.
- Design and deliver comprehensive training for new hires and ongoing education for veterans, focusing on product knowledge, system proficiency, and sales/service effectiveness.
- Own the insurance licensing process, providing prep support and tracking to ensure our team is fully credentialed and compliant.
- Use QA data and performance trends to identify skill gaps and translate them into "just-in-time" training initiatives.
- Maintain our internal knowledge base (SOPs, job aids, and e-learning modules) to ensure the team has the most accurate information at their fingertips.
- Partner with Legal, Compliance, and Carrier Relations to operationalize new requirements and product updates.
Qualifications
- 3+ years in insurance operations (agency, brokerage, or carrier) and hold an active P&C license (or are willing to obtain one quickly).
- 2+ years of experience in training, quality auditing, or performance coaching.
- Ability to analyze data and turn it into actionable coaching plans.
- Strong communication skills to break down complex insurance regulations into clear guidance.
- Ability to thrive in a fast-paced environment and build processes from the ground up.
Requirements
- Experience in insurance operations.
- Experience in training or performance coaching.
- Strong analytical skills.
- Excellent communication skills.
- Adaptability to changing environments.
Benefits
- $90k-$120k base salary + equity (stock options)
- Remote work with provided equipment
- Monday–Friday, 8:00 am – 4:30 pm EST
- Insurance (health, vision, dental)
- Paid time off
- Paid parental leave
- 401K with employer matching
Job Requirements
- 3+ years in insurance operations (agency, brokerage, or carrier) and hold an active P&C license (or are willing to obtain one quickly).
- 2+ years of experience in training, quality auditing, or performance coaching.
- Ability to analyze data and turn it into actionable coaching plans.
- Strong communication skills to break down complex insurance regulations into clear guidance.
- Ability to thrive in a fast-paced environment and build processes from the ground up.
- Experience in insurance operations.
- Experience in training or performance coaching.
- Strong analytical skills.
- Excellent communication skills.
- Adaptability to changing environments.
Benefits
- $90k-$120k base salary + equity (stock options)
- Remote work with provided equipment
- Monday–Friday, 8:00 am – 4:30 pm EST
- Insurance (health, vision, dental)
- Paid time off
- Paid parental leave
- 401K with employer matching
