• Define and communicate the strategic vision, multi-year roadmap, and business priorities for the Operations Process & Optimization function. • Build, lead, and develop a team of directors, managers, and program specialists, providing coaching, performance management, and career development. • Serve as strategic partner to property management executive leadership on operational transformation, change enablement, and organizational readiness. • Build and maintain executive-level relationships across property management divisions, Support Services functions, and Enterprise leadership. • Provide strategic oversight for multiple program portfolios, ensuring alignment with business strategy, appropriate prioritization, and optimal resource deployment. • Partner with property management leadership to assess organizational change capacity and manage the volume and timing of initiatives entering the business. • Define success metrics, performance indicators, and value realization frameworks for the Operations Process & Optimization function. • Influence cross-functional strategies and enterprise initiatives to ensure property management operational needs and perspectives are represented. • Drive innovation in operational excellence methodologies, tools, and approaches, staying current with industry best practices. • Represent the Operations Process & Optimization function in working groups, strategy sessions, and enterprise planning activities. • Manage function budget, vendor partnerships, and external resources to deliver on strategic commitments. • Identify and develop strategic partnerships with internal and external stakeholders to advance operational excellence objectives.