• Consult with business stakeholders to understand and address their development needs, and ensure alignment on strategy and content • Conduct needs assessments to determine training requirements and learning objectives • Design and develop instructional materials such as e-learning modules, instructor-led training, job aids, and performance support tools • Use instructional design methodologies and techniques to create engaging and effective seller training • Collaborate with subject matter experts to ensure the accuracy and relevance of training content • Identify with stakeholders the expected impact and measurement process • Drive continuous improvement, innovation, accountability, and sustainment of content and experiences • Develop and maintain learning assets, curriculum, and various talent development best practices that align with organizational goals and values • Mentor and coach colleagues and emerging designers and work closely with the creative team • Manages multi-stakeholder projects as needed, including managing priorities, and delivering results • Support facilitate virtual and in-person learning sessions, bringing content to life and creating an engaging seller and pre-sales experience • Lead program setup including room configuration, technology, and materials • Manage operational flow during sessions (timekeeping, transitions, troubleshooting) • Support live sessions by managing attendance, breakout rooms, materials, and participant needs • Manage agenda and run sheet timing and accuracy • Serve as primary liaison for participants and stakeholders throughout the program lifecycle • Ensure a consistent, professional, and high-quality learning experience • Proactively identify and resolve issues and risks • Communicate program updates, changes, and key information to stakeholders in a timely manner • Gather and synthesize feedback to inform continuous improvement