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Role Description

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network.

• Organize, prepare, and/or conduct moderately complex training, curricula, and/or educational programs for a business unit or organization.
• Design, develop, deliver, and evaluate courses, programs, systems, and services to support organizational technical training system needs and ensure effectiveness and compliance.
• May specialize in course delivery, instructional design, implementation, vendor selection, and needs assessments.
• Provide support, development, and/or leadership guidance to all volunteers.

Qualifications

• Experience in sales enablement, performance improvement, and instruction or mentoring.
• Minimum 5–7 years of related experience, or equivalent combination of education and experience.
• Strong communication, adaptability, and facilitation skills, with the ability to influence without authority.
• Working knowledge of organizational business systems, sales processes, and performance measurement.
• Demonstrated knowledge of analytics to enable performance.
• Strong project coordination skills with the ability to manage multiple priorities in a collaborative environment.
• Ability to interpret PowerBI data, identify insights, and translate findings into practical recommendations.
• Ability to work effectively, both independently and as part of a team.
• Some travel may be required.

Requirements

• Act as an innovative thought partner and connector—bringing insights into national enablement strategy discussions.
• Ability to effectively facilitate in-person or virtual events and create change through influence without authority.
• Analyze performance data and field feedback to assess the effectiveness of enablement efforts and identify gaps, trends, and improvement opportunities.
• Collaborate with stakeholders to ensure enablement efforts align with strategic mission priorities.
• Serve as a point of contact for field and department requests related to performance enablement tools and resources.
• Partner in the development, enhancement, and maintenance of sales and performance enablement tools, resources, and methodologies to support execution teams.
• Participate in and support cross-functional initiatives focused on execution effectiveness and operational excellence.

Benefits

• Medical, Dental Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO: Starting at 15 days a year; based on type of job and tenure.
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
• 401K with up to 6% match.
• Paid Family Leave.
• Employee Assistance.
• Disability and Insurance: Short + Long Term.
• Service Awards and recognition.