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Role Description

The Implementation Success Manager will manage implementation of new business sales. This position is responsible for leading and managing tasks from post-sale tasks to an active client. The Implementation Success Manager will focus on completing setup milestones, leading weekly group calls, and overall project management for the success related to a new Allied client. This position will also act as a liaison between the client/broker and Allied Sales Team and Operations.

• Provides a single point of contact for implementation efforts to ensure strong client relationships are developed and maintained
• Performs discovery to gather all new client implementation requirements
• Runs productive meetings with both internal and external stakeholders to ensure that all parties are up to date on project status and have clear actions for the next check-in that are aligned with project success
• Develops detailed work plans, tracking schedules, resource plans, and status reports for each new client
• Expertise in company’s solution offerings and represent these offerings in customer communications, scoping decisions and solution analysis and recommendations
• Manage reporting for support issues, communicating trends and learnings to leadership
• Ensures all new client implementation tasks are completed on time and with high quality
• Manage onboarding of new clients by aligning on processes, data sharing requirements and standardized implementation procedures
• Acts as a liaison among various key departments at Allied to ensure all deliverables are completed within established turnaround times
• Participate in onboarding of new clients; serve as representative for implementation, understand impact to implementation and ways to standardize processes
• Serves as a subject matter expert for Allied’s implementation processes and procedures
• Interface and collaborate with Product, Technology, Business Partners to share learnings and potential efficiencies for future
• Identify, lead and implement process improvement initiatives, leaving a better foundation for the execution of similar projects in the future
• Performs other related duties as assigned

Qualifications

• Bachelor’s degree or equivalent work experience required
• Minimum of 4 years of employee medical benefit implementation experience required
• At least 2 years project management experience preferred
• PMP or six sigma preferred
• Intermediate computer skills, including Microsoft Office Suite (Word, Excel, Access, Power Point)
• Project planning and coordination skills
• Strong communication and presentation skills
• Experience working with many levels in an organization
• Skill to go into details for technical and daily contacts but also the ability to present and discuss concepts and solutions at a higher level to stakeholders
• Work independently on mid to large size projects
• Ability to work on multiple projects simultaneously
• Business Analysis and Project Management Experience
• Excellent at communicating and leading cross-functionally with both technical and non-technical customers

Requirements

• Job Knowledge
• Time Management
• Accountability
• Communication
• Initiative
• Customer Focus

Physical Demands

• This is a standard desk role – long periods of sitting and working on a computer are required

Work Environment

• Remote

Benefits

• Competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance
• Generous Paid Time Off
• Tuition Reimbursement
• EAP
• Technology Stipend