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Role Description

The Customer Success Manager will play a vital role in ensuring that our customers receive the highest level of service and support from the initial consultation through to project completion and beyond.

• Establish strong relationships with clients, understanding their needs and providing tailored support to ensure satisfaction throughout their projects.
• Act as the primary point of contact for clients, addressing inquiries, concerns, and feedback in a timely and professional manner.
• Collaborate with internal teams, including sales and project management, to align customer expectations with project delivery.
• Monitor customer feedback and project outcomes, identifying opportunities for improvement and proactive solutions.
• Conduct regular check-ins and follow-up communications with clients to ensure ongoing satisfaction post-project completion.
• Develop and implement strategies to promote customer loyalty and retention.
• Provide training and resources to clients about our products and services, enhancing their experience and engagement.

Qualifications

• Proven experience in customer success, customer service, or a related role, preferably within the construction or service industry.
• Strong interpersonal skills with the ability to build and maintain relationships with clients.
• Excellent communication skills, both verbal and written, with a focus on customer advocacy.
• Problem-solving skills to effectively address customer inquiries and concerns.
• Ability to work collaboratively with cross-functional teams to ensure customer satisfaction.
• Strong organizational skills with attention to detail and the ability to manage multiple client engagements.
• Proficiency in customer relationship management (CRM) software and Microsoft Office Suite.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources