The phone system for modern business

Technical Support Specialist – API/Webhooks Specialist

Support EngineerSupport EngineerFull TimeRemoteTeam 501-1,000Since 2014H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

30 days ago

Salary

$70K - $76K / year

English

Job Description

• Join a team that operates as a second point of contact for Aircall's customers across the globe • Work directly with customers to help solve complex technical and operational questions • Impact customers' ability to make and receive phone calls, leverage the right products/integrations and grow their business • Collaborate with multiple teams across Aircall, such as Success, Engineering, Product, Onboarding, and Sales to provide white-glove service and support • Be part of a highly motivated team that thrives on shared success • Work with diverse backgrounds and skill sets in a 24/5 business operating throughout various time zones

Job Requirements

Aptitude for understanding providing excellent customer service including clear communication, problem solving and technical writing skills in English (Other Languages are a plus)
Possess good organizational skills and the ability to manage multiple issues simultaneously within a fast-paced and changing environment
Positive self-starter, willing to dig into complex issues, able to take direction, and work within a team environment
Willingness to consistently improve and try different approaches and perspectives
Empathetic and active listener, with the ability to see each situation from someone else’s viewpoint
Aptitude to learn and support new products and features
Motivation to learn by yourself and seek knowledge
Strong problem-solving, decision-making, and critical-thinking skills
Familiar with working in remote or hybrid environments
Excellent written and verbal communication skills
Previous experience in a client-facing technical role for a SaaS or telecom business
Comfortable multitasking in a fast-paced environment
Familiar with organizing workflows and be process oriented
Committed, ambitious, team player, and outcome-oriented