Clinical Operations Lead
Location
United States
Posted
12 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
Luro Health is scaling clinic partnerships nationally to expand access to high-quality, value-based care for underserved populations. The Clinical Operations Lead owns the operational excellence that makes this possible. You will:
- Execute clinic launches and operationalize clinical workflows
- Manage provider capacity and ensure multi-state readiness and compliance
- Solve problems that stand between launch readiness and steady-state performance
- Lead both people and processes across multiple clinical centers
- Ensure consistent execution, high-quality performance, and aligned operational standards
You report to the Chief Operating Officer and partner closely with Medical Leadership, translating strategic priorities into site-level operational reality across multiple clinics and states.
What You’ll Do
- Drive clinic launch execution and ensure steady-state operational excellence across Luro’s multi-site telehealth footprint
- Build scalable launch playbooks and standardized workflows, including EHR onboarding, credentialing coordination, integration sequencing, and go-live readiness
- Manage and support Care Coordinators to ensure high-quality patient engagement, timely follow-up, and consistent execution of care coordination workflows
- Own day-to-day virtual clinic operations to optimize scheduling, patient flow, visit completion, and patient experience
- Translate clinical protocols into repeatable operational procedures in partnership with Medical Leadership, continuously improving throughput and clinician experience
- Manage capacity planning, provider utilization, and scheduling systems while partnering with recruiting and credentialing workflows to support growth
- Operationalize multi-state telehealth compliance and maintain audit-ready documentation
- Develop dashboards and SOPs to surface performance insights, identify bottlenecks, and implement systematic solutions
- Coordinate vendors and clinical tools to ensure operational reliability and support automation by translating operational needs into product requirements
Qualifications
- Bachelor's degree in Business, Healthcare Administration, Operations, or related field
- 5–7+ years of operations experience, including 2–3+ years in healthcare or health tech
- Demonstrated success launching new clinics, programs, or initiatives in fast-paced, high-growth environments
- Strong operational fundamentals: process design, project management, cross-functional execution, and consistent follow-through
- Working knowledge of healthcare operations including credentialing, provider scheduling, EHR systems, and core regulatory concepts (Medicaid/Medicare)
- Systems thinker with strong organization and prioritization skills; detail-oriented without losing the big picture
- Self-directed and resourceful in ambiguity; able to unblock progress and drive to outcomes
- Clear communicator who collaborates effectively across Clinical, Product, Finance, Legal, and leadership team
- Experience operating telehealth platforms and virtual clinic workflow
- Track record building dashboards, implementing process improvements, and delivering measurable efficiency gains
- Experience scaling multi-site operations across multiple states with varying regulatory requirements
Compensation & Benefits
- Compensation: Competitive salary ($92,000 – $130,000), commensurate with experience
- Equity: Stock option grants for long-term shared success
- Benefits: Comprehensive medical, dental, and vision coverage; wellness and professional development stipends
- Work Environment: Remote-first, with occasional travel to clinic sites and team meetings
Why Join Us
- Mission Impact: Help scale high-quality care for underserved communities and improve outcomes where it matters most
- Ownership: Build the operating system for multi-site clinic launches and sustained performance
- High Growth: Join a rapidly scaling organization expanding partnerships nationally
- Cross-Functional Leadership: Work closely with Medical Leadership, Product, and Operations to translate strategy into execution
Job Requirements
- Bachelor's degree in Business, Healthcare Administration, Operations, or related field
- 5–7+ years of operations experience, including 2–3+ years in healthcare or health tech
- Demonstrated success launching new clinics, programs, or initiatives in fast-paced, high-growth environments
- Strong operational fundamentals: process design, project management, cross-functional execution, and consistent follow-through
- Working knowledge of healthcare operations including credentialing, provider scheduling, EHR systems, and core regulatory concepts (Medicaid/Medicare)
- Systems thinker with strong organization and prioritization skills; detail-oriented without losing the big picture
- Self-directed and resourceful in ambiguity; able to unblock progress and drive to outcomes
- Clear communicator who collaborates effectively across Clinical, Product, Finance, Legal, and leadership team
- Experience operating telehealth platforms and virtual clinic workflow
- Track record building dashboards, implementing process improvements, and delivering measurable efficiency gains
- Experience scaling multi-site operations across multiple states with varying regulatory requirements
- Compensation & Benefits
- Compensation: Competitive salary ($92,000 – $130,000), commensurate with experience
- Equity: Stock option grants for long-term shared success
- Benefits: Comprehensive medical, dental, and vision coverage; wellness and professional development stipends
- Work Environment: Remote-first, with occasional travel to clinic sites and team meetings
- Why Join Us
- Mission Impact: Help scale high-quality care for underserved communities and improve outcomes where it matters most
- Ownership: Build the operating system for multi-site clinic launches and sustained performance
- High Growth: Join a rapidly scaling organization expanding partnerships nationally
- Cross-Functional Leadership: Work closely with Medical Leadership, Product, and Operations to translate strategy into execution
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