• Provides responsive and effective end-user support for the organization's Patient Management Software, addressing queries, errors, and problems promptly. • Responds to inquiries with a meticulous approach, documenting and following through to resolve issues in a timely manner. • Assists in creating user documentation and maintaining functional training materials, contributing to the knowledge base for end users. • Conducts training sessions in both classroom and web-based environments. • Assists in the installation of upgrades to Patient Management Software under the direction of a supervisor. • Tests enhancements provided by the software vendor to verify correct workflows and process logic. • Collaborates with the software vendor to address complex problems, working towards effective resolutions for end users. • Establishes timelines and collaborates with various project teams across departments, ensuring alignment with organizational objectives. • Acts as a liaison between team members and functional area management, fostering clear communication channels. • Monitors and reports on the performance of systems, proactively identifying areas for improvement. • Oversees small and intermediate projects, ensuring timely completion and adherence to project goals. • Assists in coordinating the delivery of new enhancements to users, ensuring a smooth integration process. • Performs other duties as assigned.