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Role Description

We are excited to bring on an AVP of Group Benefits Claims - Short Term Disability & Leave - to join our Group Protection Claims team in a remote or hybrid environment, depending on your proximity to one of our key cities.

• Provide operational leadership, customer engagement, and strategic execution.
• Responsible for the overall leadership and direction of an STD and Leave organization.
• Partner collectively to ensure successful service outcomes for the broader organization.
• Contribute to developing strategies that have substantial impact on the success of the claims organization & enhance the customer experience.
• Develop & execute strategic initiatives which have substantial impact on the success of the organization and enhance the customer experience.
• Anticipate & provide strategies/solutions to complex problems or trends.
• Maintain knowledge on current and emerging developments/trends.
• Identify opportunities and implement industry leading best practices & strategies to improve operational effectiveness and efficiency.
• Develop, maintain & analyze appropriate metrics & control mechanisms.
• Direct and enhance organizational initiatives by positively influencing and supporting transformational change management.
• Identify and direct strategic process improvements that drive efficiency and improve quality across the team, department and/or business unit.
• Develop & maintain close customer ties, articulates customer needs, and keep priorities in focus with the desires and expectations of the customer.
• Approve & make complex management-related financial decisions consistent with company guidelines.
• Direct the processing and administration of all aspects of claims for STD & Leaves ensuring accurate & timely claim management.
• Ensure claims processing is consistent with applicable policies, procedures & department guidelines.
• Collaborate with internal &/or external stakeholders to ensure effective delivery service.
• Develop, manage & oversee the budget for your organization.

Qualifications

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 10+ Years Experience in Claims that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience.
• Demonstrate strong transformational leadership skills.
• Ability to think critically, analyze information, and make decisions under pressure.
• Demonstrated strong relationship management skills with internal/external stakeholders.
• Confident, comfortable communicator with strong written and verbal communication skills.

Requirements

• Previous STD and Leave product knowledge and leadership (Preferred).
• Experience in small and regional group insurance markets (Preferred).
• Travel Type: Regional Domestic
• Travel Amount: up to 25%

Benefits

• Clearly defined career tracks and job levels.
• Leadership development and virtual training opportunities.
• PTO/parental leave.
• Competitive 401K and employee benefits.
• Free financial counseling, health coaching and employee assistance program.
• Tuition assistance program.
• Work arrangements that work for you.
• Effective productivity/technology tools and training.