At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Licensed EAP Specialist
Location
United States
Posted
14 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The EAP Specialist is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers.
- Answer inbound calls for EAP and Behavioral
- Assessment and triage, short-term problem resolution, authorization and referrals for routine and crisis callers
- Provide solution focused consultation to assist member with issue resolution
- Determine member eligibility and benefit coverage and triage as appropriate
- Update and enter clinical notes in care management database
Qualifications
- Master's Degree in Counseling, Psychology, Social Work, or related field
- Current, unrestricted, independent behavioral health license in your state of residence
- 3+ years of clinical experience, post-Master's
- 2+ years of experience with Windows PC applications, must be able to type and navigate around multiple systems, using multiple screens
- Access to high-speed internet at home via cable broadband, DSL, or fiber
Requirements
- CEAP (or eligible to obtain)
- Call Center experience
- Experience supporting an Employee Assistance Program
- Experience in both behavioral health and substance abuse, dual diagnosis, risk management
- Demonstrates excellent communication skills, written and verbal
- Proven ability to multitask and manage competing priorities in a fast-paced environment
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
Job Requirements
- Master's Degree in Counseling, Psychology, Social Work, or related field
- Current, unrestricted, independent behavioral health license in your state of residence
- 3+ years of clinical experience, post-Master's
- 2+ years of experience with Windows PC applications, must be able to type and navigate around multiple systems, using multiple screens
- Access to high-speed internet at home via cable broadband, DSL, or fiber
- CEAP (or eligible to obtain)
- Call Center experience
- Experience supporting an Employee Assistance Program
- Experience in both behavioral health and substance abuse, dual diagnosis, risk management
- Demonstrates excellent communication skills, written and verbal
- Proven ability to multitask and manage competing priorities in a fast-paced environment
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
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