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Role Description

As a Senior Solutions Consultant, you'll play a pivotal role in supporting our largest and most strategic accounts alongside new business initiatives. This role is a hybrid of a Solutions Consultant and a Sales Engineer, focused on architectural design and sales within the technology sector.

• Provide Strategic Consulting: Be a subject matter expert and thought leader to help transform current and prospective customers. Deliver workshops, develop roadmaps, and present readbacks that address key business outcomes.
• Support Partner Sales: Collaborate closely with partners to drive sales efforts, ensuring alignment with LivePerson’s solutions, and take ownership of the partner relationship.
• Architect and Deliver Demonstrations: Build and deliver sophisticated demos around LivePerson's core platforms, including Conversational Cloud, Conversational AI, Voice AI, and Conversational Analytics, along with key partner technologies.
• Develop Sales Strategies: Partner with sales teams to strategize on winning opportunities, architecting new and custom solutions to showcase product integration into customer infrastructures.
• Provide Technical Expertise: Offer technical and industry expertise across various business units within LivePerson, including R&D, Marketing, and Partner Relations.
• Competitive Intelligence: Understand and relay information about competitors, adhering to ethical guidelines.
• Proposal Development: Collaborate on responses to RFPs, RFIs, RFTs, etc., and occasionally mentor new team members in Solution Consulting.
• Educational Support: Train Sales and Delivery teams on solutions and support customer conferences as a demo runner or speaker.

Qualifications

• Minimum 5 years in Solution Consulting/Pre-Sales Engineering with a track record in large enterprise deals. Product Management experience is a plus.
• Experience with web, martech, mobile apps, contact centers, voice technology, and AI technologies is preferred.
• Proficiency in IVR technologies, HTML, JavaScript, CSS, API concepts, UML diagramming, Agile development workflows, Conversational AI, and cloud infrastructure (GCP or AWS certification is a plus).
• A BA or BS Degree in Computer Science, Engineering, Mathematics, AI, or related fields. Self-taught and boot camp experiences are also valued.
• Exceptional public speaking and written communication abilities.
• Strong general tech skills, familiarity with OS, office suites, video/photo editing software, and the latest tech developments.

Requirements

• The salary range for this role will be between $120,000 to $150,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.

Benefits

• Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs.
• Wellness Resources: Access to wellbeing resources and programs including our EAP plan.
• Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.
• 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution).
• HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis.
• Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
• Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.
• Access to internal professional development resources.
• Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
• Paid Public Holidays.
• Generous Parental Leave Policy: Including maternity/paternity support and fertility services.
• Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.