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Role Description

We are seeking a high-energy, competitive, and customer-focused Inbound Sales Agent to join our growing Consumer Sales and Retention team. This role is primarily inbound-driven, with opportunities to support outbound initiatives, and is ideal for someone who thrives on achieving results while delivering exceptional customer experiences.

• Engage with residential customers through inbound and outbound calls to drive sales, retain services, and strengthen customer loyalty and satisfaction.
• Help new customers establish service and guide existing customers through upgrades and solutions that fit their needs.
• Participate in targeted outbound campaigns to support revenue growth, account retention, and reactivation efforts.
• Bring a positive, confident presence to every interaction and approach sales with a competitive mindset.
• Excel in a high volume, fast-paced environment, communicate with professionalism and enthusiasm.
• Consistently strive to meet and exceed sales and service goals.

Qualifications

• High school diploma or equivalent.
• Must live in Florida.
• Proven experience in customer sales.
• Call center experience preferred.
• Strong verbal communication, interpersonal, and negotiation skills.
• Professional and engaging phone presence with the ability to build rapport quickly.
• Goal-oriented, self-motivated, and able to work independently while meeting performance targets.
• Comfortable using call-handling software.
• Ability to handle difficult conversations with professionalism and maintain a positive attitude.
• High level of adaptability in a dynamic and fast-paced work environment.
• Bilingual skills a plus.

Requirements

• Handle inbound sales calls to establish new services and upgrade existing accounts.
• Conduct outbound campaigns to collect overdue payments, retain customers, and reactivate services.
• Handle inbound retention calls from existing customers to address concerns, resolve issues, and retain services.
• Present and promote company products/services in a compelling and customer-focused manner.
• Accurately and efficiently capture customer interactions, account updates, and sales results in the system to support follow-up opportunities, revenue growth, and an excellent customer experience.
• Meet or exceed daily, weekly, and monthly sales, and service performance metrics.
• Apply strong problem-solving skills to overcome objections and deliver win-win solutions.
• Follow call flows and sales strategies while adapting communication style based on customer needs.
• Collaborate with peers, supervisors, and cross-functional teams to enhance customer experience.
• Stay up to date on product knowledge, service features, promotions, and industry trends.

Benefits

• Medical, Dental and Vision
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• Legal Plan Support & EAP