This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Rad AI is looking for an experienced contract Technical Writer to publish, manage, and maintain customer-facing documentation. The ideal candidate will have a proven track record of simplifying complex topics, producing high-quality user guides, and thriving independently in fast-paced, distributed team environments. This fully remote contract is expected to be for an initial period of 3 months, with potential for extension based on performance and business requirements.

• Tackle a prioritized backlog of documentation, ensuring consistency, accuracy, and usability
• Write, revise, publish, and maintain customer-facing documentation, including user guides and other Help Center articles
• Translate complex technical concepts into clear, plain-language instructions tailored for both non-technical and technical audiences
• Conduct research and use Rad AI’s products to test and validate documented information to ensure quality and accuracy
• Improve Rad AI’s products by providing feedback, raising issues, and updating documentation accordingly
• Independently collaborate with remote product, engineering, design, support, and implementation teams to clarify requirements, gather and verify information, resolve open discussions, and drive documentation towards fast completion
• Use, organize, and improve content management systems (primarily Zendesk)
• Follow and contribute to established style guides, glossaries, and templates

Qualifications

• 5+ years in a technical writing role, ideally for SaaS or complex software products
• Experience using AI tools to conduct research, gain context, and make the writing process more efficient—with a proven ability to verify and correct AI-generated content
• Demonstrated portfolio of published customer-facing technical documentation (user guides, etc.)
• Experience simplifying technical subjects and presenting them in clear, accessible language
• Experience capturing, annotating, and updating screenshots that support written content
• Familiarity with content management or publication tools such as Zendesk, Notion, or similar
• Proven track record of effective task prioritization and working to tight deadlines
• Strong ability to provide and accept constructive feedback to improve documentation
• Ability to work autonomously and productively in fast-paced, distributed teams
• Strong written and verbal communication skills

Requirements

• Experience working on healthcare or radiology software
• Experience creating and maintaining AI-powered workflows and agents to improve internal processes
• Prior success delivering documentation projects in a contract or freelance capacity
• Experience maintaining and developing internal content infrastructure such as glossaries, style guides, and reference materials
• Experience producing videos to illustrate and support user-facing documentation
• Knowledge of Glean, Notion, Google Docs, Linear, GitHub, in addition to Zendesk

Benefits

• Comprehensive Medical, Dental, Vision & Life insurance
• HSA (with employer match), FSA, & DCFSA
• 401(k)
• 11 Paid Company Holidays
• Location Flexibility (Remote-first company!)
• Flexible PTO policy
• Annual company-wide offsite
• Periodic team offsites
• Annual equipment stipend