BGIS is currently seeking a Senior Residential HVAC Manager to join the team Hudson, FL. (Remote). 

The Senior Residential HVAC Manager is responsible for the effective management of residential client services operations including sales, service and installation supporting continued business growth. The position drives team engagement to ensure achievement of all requirements, collaborates on process development, and maintains compliance with all regulatory, safety, and other requirements. The role utilizes advanced management skills to deliver excellence and execute on high customer service standards for the entire Residential division working strategically with the Director of Residential Services. The Senior Residential HVAC Manager leads others positively exemplifying BGIS values.

Are You Looking For

• A company that cares and wants you to achieve your career objective
• A company that offers you flexibility on the types of rewards and recognition that align with your personal situation.
• A company that puts you and your career first

BGIS is that Company 
BGIS Integrated Technical Services (BGIS ITS) has built a strong service-oriented company using only school and field trained technicians.  We take pride in treating all our customers with the highest degree of professionalism, care and understanding. In 2022, Millian Aire Enterprises became BGIS ITS after it joined the BGIS group of companies, a global leader in the provision of integrated facility management services, including project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 500 commercial field technicians in the US (over 7000 globally), BGIS and Millian Aire relentlessly focuses on delivering memorable customer experiences that create value for our clients by focusing on developing a team of commercial technicians and providing those technicians ongoing training, support and ongoing career development.

Key Duties and Responsibilities 

People Leadership

• Manage a team of residential service, sales, installation, and customer service professionals.  
• Analyze business needs and recommend appropriate staffing levels to meet residential customer sales volume. 
• Lead team member engagement, development, performance management, hiring and retention, and compensation recommendations.
• Monitor the performance of residential HVAC team members, provide feedback, and identify on-going training and skill development opportunities. 
• Ensure compliance with health and safety standards in the delivery of work through activities such as toolbox talks/safety meetings, safety training, protective equipment, and reviewing and monitoring incidents. 
• Verify work is performed in accordance with all internal and external requirements. 
• Provide expertise and problem-solving support to team members. 
• Complete goal setting, annual reviews, and performance management for individual team members. 
• Contribute to the completion of other key initiatives as assigned.

Operations Management

• Manage operational budgets with a focus on cost control and order expenditures. 
• Collaborate with relevant stakeholders to review, develop, refine, and implement processes and standard operating procedures. 
• Maintain current awareness and ensures compliance with all applicable regulations and requirements including safety awareness. 
• Deploy team members to projects, work orders, and/or assignments and monitor for on-time and quality completion. 
• Drive team performance to confirm achievement of service level agreements and performance metrics.
• Achieve greater efficiencies through effective resource utilization, review of work and re-work volume, and review and development of corrective solutions leveraging internal solutions as applicable. 
• Ensures all required work tools and safety personal protective equipment available to team members. 
• Collaborate with residential customer service and dispatch functions for timely response to incoming requests. 
• Manage reporting for safety incidents, infractions, or accidents immediately to HSE team and people leader and ensure appropriate reports are filed. 
• Follow up on safety incidents for root cause analysis to avoid any similar future situations. 
• Work with other departments for specialized support and effective service delivery. 
• Review service, repair, and install invoice information completed by residential HVAC technicians for accuracy and efficiency measurements. 
• Investigate and resolve escalated customer concerns and operational issues with high degree of urgency for resolution and to meet/exceed customer satisfaction. 
• Analyze inventory levels and manage adjustments as needed to meet business needs. 
• Act with high degree of urgency in resolving issues for timely resolution and meeting or exceeding client satisfaction.

Customer Service & Business Growth

• Manager operational budgets with a focus on cost control and order expenditures.
• Recommend and implement process improvements and technology utilization for overall residential business line service excellence.
• Lead business strategy planning with the Director of Residential Services identifying geographical opportunities for sales growth. 
• Contribute to marketing campaigns targeting service, maintenance, and installation services. 
• Prepare trending reports and analysis of trends and key performance metrics. 
• Report to senior business leaders on success drivers for the residential business division.
• Capture market trends and continuously develop knowledge of the residential HVAC industry.

Knowledge and Skills 

• Bachelor’s Degree or equivalent training or equivalent work experience.
• Minimum 7 years performing job duties in a similar role with management responsibilities. 
• In depth knowledge of applicable regulatory requirements and maintains current awareness. 
• Expertise in residential HVAC service, maintenance, and installation industry.
• Demonstrated ability to consistently lead and engage a team and drive performance to ensure all requirements are achieved. 
• Safety focused mindset with pro-active approach to awareness and compliance.
• Experienced with developing and implementing processes and standard operating procedures. 
• Ability to analyze performance data, trends, and make recommendations for service improvements. 
• Skilled at communication including influencing, persuading, and negotiating and professionally interactions with external customers and internal support functions. 
• Self-starter with ability to multitask and establish business priorities for the team. 
• Proactive problem-solving approach continuously increasing the proficiency of team members. 
• Strong relationship building and maintenance skills with internal contacts, customers, and external vendors. 
• Knowledgeable in computer applications including Microsoft Office. 
• Experience with ServiceTitan work order system is a plus.
• Journeyperson state and/or trade licensing preferred.

Licenses and/or Professional Accreditation

• Certification or additional training in an area of specialty would be a benefit. 

Physical Demands and Work Environment

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.   
• Cognitive skills required to work in a fast paced customer facing environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to minimize risk of outages or damage to residential buildings and high value equipment. 
• Ability and willingness to travel. 
• Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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