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Role Description

This role involves driving high-impact research across two priority areas: modernizing in-store retailer operations through our Connected Stores vision and conducting international research to deepen our understanding of grocery shopping behaviors.

• Lead mixed-methods research to understand grocery journeys and in-store cart usage in priority markets.
• Turn findings into clear business opportunities for Connected Stores and Caper with product and strategy partners.
• Plan and execute evaluation and tactical studies to support EU post-launches, including usability tests, surveys, concept and prototype testing, and opportunity sizing.
• Conduct in-store research on smart cart and Connected Stores prototypes; coordinate with retailers and EU vendors to run safe, ethical, and repeatable field studies.
• Define research plans, sampling strategies, and success metrics; ensure representative participant recruiting and high-quality data across countries and languages.
• Synthesize qualitative and quantitative data into clear, decision-ready narratives; influence senior stakeholders across product, design, engineering, and go-to-market functions.
• Manage external research partners and vendors in Europe, setting standards for quality, timelines, and budget.
• Scale research impact by building playbooks, templates, and repositories; mentor partners on lightweight, self-serve methods where appropriate.

Qualifications

• 6+ years of hands-on UX research experience as an individual contributor in a product development environment.
• Proven mixed-methods expertise across qualitative and quantitative approaches.
• Strong judgment balancing methodological choice and time management to drive confident findings.
• Demonstrated experience conducting research in Europe, including leading fieldwork or managing EU-based vendors.
• Track record translating research into product strategy and execution for complex, multi-stakeholder products.
• Ability to independently scope, execute, and analyze studies end-to-end using industry-standard tools.
• Exceptional storytelling and stakeholder management skills.
• Willingness to travel domestically and internationally up to 20% for fieldwork.
• Authorization to work in the United States.

Requirements

• Experience with enterprise/B2B software, retailer tools, or ads/marketing platforms.
• History of partnering with data science, market research, and voice-of-customer teams.
• Background researching connected retail, in-store hardware, or IoT devices.
• Familiarity with EU privacy and research regulations.
• Experience scoping and managing multi-country vendor engagements.

Benefits

• Highly market-competitive compensation and benefits.
• Remote work flexibility.
• New hire equity grant as well as annual refresh grants.