• Plans, analyzes, designs, implements, tests, debugs and maintains Epic software applications. • Collaborates with the project team, subject matter experts, training and technical teams to effect system changes that reflect an in-depth understanding of the business and end user requirements, while also considering impact to integrated components and standardization. • Leads in-depth analysis of workflows, data collection, report details and other technical issues associated with Epic software. • Collaborates and uses critical thinking skills to identify potential problems prior to them occurring based on trends or data. • Acts as a resource for team members. • Identifies barriers to project completion and communicates needs with Manager and others as appropriate. • Leads the review of requested enhancements while demonstrating expert application-specific skills. • Prioritizes and implements requested changes to the system. • Maintains system integrity. • Provides solutions or leads resolution of end user system issues or conflicts for points of integration while applying a broad knowledge of application, workflow and integration. • Participates in the upgrade process and ensures necessary build, testing and education is coordinated as appropriate. • Mentors team members. • Identifies and resolves complex issues. • Promotes and participates in and/or maintains standardization of system build, including following naming and numbering conventions, security classifications, database and spreadsheets for the system build and change control. • Adheres to organizational policies and procedures. • Builds relationships and effectively communicates with the project team, key stakeholders and physician practices as required. • Provides guidance to support end-users to enhance the use of Epic system. • Mentors customers and others on the team, including precepting other eRecord staff. • Works collaboratively with operational governance groups or similar customer representatives to improve the system. • Represents the team at the department and customer level. • Other duties as assigned