Community Engagement Manager
Full TimeRemoteTeam 501-1,000
Location
United States
Posted
9 hours ago
Salary
$103K - $120K / year
No structured requirement data.
Job Description
About Nava
Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.
As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.
Position summary
The Community Engagement Manager is responsible for managing Nava’s community engagement infrastructure, with a primary focus on Salesforce contact management, marketing operations, and engagement workflows. This mid-management role ensures that contact data is accurate, actionable, and effectively used to support outreach, events, campaigns, and relationship-building across the organization.
The role manages day-to-day engagement systems and processes, supports marketing and communications initiatives through strong data hygiene and segmentation. The Community Engagement Manager works closely with Communications, Business Development, and portfolio teams to ensure engagement efforts are coordinated, measurable, and aligned with company goals.
All duties will be in service of Nava's values: Be Active Stewards, Delivery over Dogma, Build Together, Innovation Requires New Perspectives, and Progress Takes Work.
What you'll do
Salesforce & Engagement Data Management
- Own and manage Salesforce as the system of record for community, partner, and stakeholder contacts.
- Ensure data accuracy, cleanliness, and consistency through regular audits and maintenance.
- Develop and manage contact segmentation, tagging, and lifecycle stages to support marketing and engagement needs.
- Create and maintain dashboards and reports to track engagement activity and outcomes.
- Establish and document standards and workflows for contact entry, updates, and usage across teams.
Marketing Operations & Support
- Partner with the Communications team to support outreach campaigns, newsletters, and event promotions through Salesforce and related tools.
- Manage email lists, audience segmentation, and contact suppression rules.
- Support campaign tracking and attribution by maintaining accurate contact and activity records.
- Coordinate timelines and inputs for engagement-related campaigns and initiatives.
Community & Event Engagement Support
- Support engagement for events, briefings, webinars, and community programs by managing invitations, RSVPs, attendance tracking, and follow-up communications.
- Coordinate with internal teams to ensure timely and accurate outreach to stakeholders.
- Maintain engagement histories to support long-term relationship management.
Process Improvement & Reporting
- Identify opportunities to improve engagement workflows, tools, and reporting.
- Develop documentation and training materials related to Salesforce and engagement processes.
- Monitor performance metrics and recommend adjustments to improve engagement effectiveness.
Required skills
- Bachelor’s degree or equivalent professional experience.
- 5+ years of experience in community engagement, marketing operations, CRM management, or a related field.
- Demonstrated experience managing Salesforce or a comparable CRM system.
- Strong understanding of contact management, segmentation, and engagement workflows.
- Experience supporting marketing or communications campaigns through CRM tools.
- Prior people management or team lead experience.
- Strong organizational skills and attention to detail.
- Ability to work cross-functionally and manage competing priorities.
Desired skills
- Salesforce Administrator certification or advanced Salesforce experience.
- Experience in civic tech, government, nonprofit, or public-interest organizations.
- Familiarity with email marketing platforms and marketing automation tools.
- Experience building dashboards and reports for leadership audiences.
Compensation
$103,500—$120,000 USD
Other requirements
All roles at Nava require the following:
Legal authorization to work in the United States
Ability to meet any other requirements for government contracts for which candidates are hired
Work authorization that doesn’t require visa sponsorship, now or in the future
May be subject to a government background check or security clearance, depending on the contract
Perks working with Nava
Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs
Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost
Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO
Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus
Parental leave — paid time off for new parents, plus weekly meals delivered to your home
Wellness program — full platform offering physical, mental, & emotional health resources & support tools
Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program
Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest
401(k) match — Nava matches 4% of your salary to support your retirement savings plan
Flexible work — remote-first environment with flexibility built around your schedule and responsibilities
Home office setup — company laptop & setup assistance provided via Staples for remote work needs
Utility support — monthly reimbursement to help offset eligible home office utility expenses
Learning opportunities — internal training programs and resources to help grow your professional skills
Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs
Referral bonus — get rewarded when you refer great people who join the Nava team
Commuter benefits — pre-tax commuter programs to support in-office travel when applicable
Supportive culture — A collaborative and remote-friendly team environment where people genuinely care
Location
We have fully remote options if you reside in one of the following states:
Alabama, Arizona, California, Colorado, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin
*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time.
Stay in touch
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Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.
Equal Employment Opportunity
Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.
