• Manages complex client portfolios and products such as Business Purpose Loans and Early Buyouts • Understand and develop complex client reporting • Manages all client and investor requests with appropriate Senior Management and Departments. • Manages and coordinates all client and investor activities with all departments. • Provides recommendations around specific strategies on a portfolio down to loan level basis that include, Loss Mitigation, Foreclosure, Bankruptcy, and REO. • Ensures reports are available, timely, and accurate for monitoring all departments’ daily performance to ensure that all business objectives are achieved. • Ensures that policies and procedures are updated, maintained and followed by management and staff to facilitate compliance with servicing agreements and standards. • Provides recommendations for procedural changes and improvements as they pertain to each department. • Examines policies, procedures, and practices to ensure compliance with laws and regulations. • Stays abreast of changes to federal and state mortgage laws and regulations affecting operations. • Provides assistance to any department or area in order to complete company task or objectives. • Participates in strategic planning throughout the organization. • Provides loan level analysis to clients and investors.