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Siemens Healthineers

We pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Service Support Specialist – CT Computed Tomography

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

16 days ago

Salary

$75.7K - $104.0K / year

Seniority

Senior

Associate Degree5 yrs expEnglishPortugueseSpanish

Job Description

• Identify problems as they occur and provide action plans for highly complex problems and incidents for the modality of CT • Provide product support either remotely or on-site (Internationally at times - Canada and Latin America) • Dispatch notifications to CSE's with quality action plan • Share expert advice, training, and technical assistance to support staff and train lower-level employees • Drive individual KPIs to meet the needs of the customer/business • Proactively provide updates on assigned tasks as planned • Independently identify issues or problems, perform research, and develop corrective action and present to TST 4 and/or management

Job Requirements

  • Associates Degree or 2 years of vocational technical training required.
  • More than 5 years’ experience working on Siemens CT systems and ability to demonstrate extensive knowledge in the product line of CT
  • Proficient skills in typing and Outlook, Excel, Word, and other job critical applications
  • Good communication skills
  • SAP knowledge preferred
  • Valid passport is required
  • Bilingual preferred to include Portuguese or Spanish.

Benefits

  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) retirement plan
  • life insurance
  • long-term and short-term disability insurance
  • paid parking/public transportation
  • paid time off
  • paid sick and safe time

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