The Nurse Practitioner provides fully remote virtual serious illness care management across various settings including hospice, palliative care, and PACE programs, consulting with medical staff to ensure optimal and efficient patient care. Responsibilities include performing virtual assessments, managing and prescribing medications/equipment, adjusting care plans, and educating caregivers on immediate needs and the plan of care.

The Case Management Coordinator evaluates member needs and eligibility using care management tools, recommending resolution approaches by assessing benefit plans and available services. This role involves coordinating and implementing assigned care plan activities, monitoring progress, and escalating quality of care issues through established channels.

This role enhances credit union asset safety by executing the fraud prevention program, which involves monitoring suspicious transactions across multiple channels to prevent or mitigate losses. Responsibilities include reviewing escalated fraud alerts, analyzing/updating fraud rules, managing dispute queues, and coordinating complex investigations for referral.

Data Governance Lead overseeing data governance strategy for VA home loan technology.