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Role Description

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose:

• Ensures the accuracy, reliability, and operational health of the organization's ServiceNow CMDB and related ITIL processes.
• This role is equally balanced between technical administration of the ServiceNow CMDB, Discovery, and Integrations, and ITIL-driven governance, configuration management, best practices, and process enablement.
• Owns and optimizes the ServiceNow CMDB, including data models, governance, discovery, integrations, and platform support aligned to ITIL v4/CSDM.
• Ensures CMDB data quality, reliability, and audit readiness through monitoring, reporting, troubleshooting, and continuous improvement.
• Partners with ITSM, infrastructure, application, asset, and security teams to support impact analysis, root cause analysis, and dependency mapping.
• Leads cross‑functional collaboration, mentor CMDB resources, and maintain documentation, standards, and roadmap initiatives.
• Contributes to the achievement of strategic goals through the implementation of application support programs to improve business performance.
• Advises on application security, upgrades, backups, and disaster recovery needs.
• Prioritizes, investigates and diagnoses incidents and problems.
• Assists with the implementation of agreed remedies and preventative measures and contributes to the development of strategies, policies, standards, procedures and tools.
• Plans and agrees on the scope of configuration management processes and the configuration items.
• Leads the assessment, analysis, planning and design of release packages including assessment of risk.
• Manages and monitors application and compliance of security administration procedures.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and requires 4 – 6 years of related experience.
• Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
• Master's Degree preferred.

Requirements

• 5+ years supporting ServiceNow in an enterprise environment, including CMDB administration.
• Strong knowledge of ServiceNow CMDB, Discovery, and integration principles.
• Practical understanding of CSDM (Common Service Data Model) and how it supports ITSM/ITOM.
• Experience administering integration workflows, MID Servers, APIs, and ETL pipelines.
• Solid understanding of IT infrastructure components (servers, networks, cloud, containers).
• Familiarity with: Transform maps, Script includes, Business rules, Scheduled jobs, Flow Designer.
• Strong analytical skills and experience troubleshooting CI data accuracy and reconciliation issues.

Benefits

• Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.
• Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.
• Total compensation may also include additional forms of incentives.
• Benefits may be subject to program eligibility.