About the Role

As the Logistics Coordinator, you will work closely with 2Modern’s network of vendors and freight partners to ensure 2Modern’s Residential and Trade customers receive their Large Furniture orders in a safe and timely manner.

Your day-to-day will involve creating and coordinating shipments with vendors via various online platforms, as well as regular engagement with 2Modern’s Customer Support and Trade Sales teams to communicate updates in shipping schedules, service upgrades, shipping quote requests, and other ad-hoc tasks that may arise.

The ideal candidate is looking for a long-term position where they will collaborate with a team of friendly, like-minded individuals who are focused on Excellent Customer Service by providing best-in-class freight delivery solutions.

Core Responsibilities and Daily Activities

• Coordinate timely and accurate shipments between shippers and carriers (includes US Domestic and some International)
• Ensure accuracy of shipping documents
• Identify and fix shipping errors
• Communicate shipping updates, delays, and resolutions to Customer Support and Sales teams
• Problem-solve transportation challenges before or during transit
• File and manage Shipping Claims (Damage, Loss, etc)
• Balance ticket volume with follow-up work — staying organized across multiple priorities

What Makes Someone Successful Here

• Highly organized — You have systems for tracking complex, multi-step processes. You don't let things fall through cracks.
• Fast and decisive — You make good decisions quickly. You don't agonize over every detail or become one customer's personal assistant.
• Technically capable — You're comfortable with logistics systems, spreadsheets, and data. You can use information to make better decisions.
• Clear communicator — You translate logistics situations into plain language for CS and Sales teams. You close the loop.
• Self-directed — You manage your own time and priorities. You don't wait to be told what to do next.