• Serve as the point of contact for managers and supervisors seeking guidance on routine employee relations matters • Coach and advise managers through progressive discipline steps ensuring documentation is thorough, consistent, and aligned with Pyramid Healthcare policies • Assist managers in drafting clear, objective, and legally sound corrective action documentation, performance coaching memos, and attendance records. • Provide guidance to managers and employees on the interpretation and application of Pyramid Healthcare's HR policies, and standard operating procedures. • Ensure uniform and equitable application of workplace policies across assigned facilities through regular audits, trend monitoring, and manager education. • Conduct initial intake and triage of employee relations concerns to determine severity and appropriate handling level; Identify and promptly escalate complex employee issues, allegations of serious misconduct, or cases requiring formal investigation to the HR Manager/HRBP. • Prepare thorough case intake summaries, including relevant facts, witness information, and supporting documentation, for seamless handoff to the HR Manager/HRBP, Employee Relations when escalation is warranted. • Maintain accurate, timely, and complete case files for all employee relations matters in the designated case management system, from intake through resolution and closure. • Track and analyze employee relations data and trends (e.g., types and frequency of corrective actions, attendance patterns, turnover indicators) for assigned facilities and prepare periodic reports for the HR Manager, Employee Relations. • Collaborate with HR colleagues on special projects, policy updates, and process improvements. • Completion of all required trainings as designated by the company and accreditation/licensing entities. • Other duties as assigned.