• Provide expert guidance and drive continuous enhancement of technology business management processes • Research and provide thought leadership and guidance to the rest of the team • Maintain positive relationships with technology stakeholders and vendors, partner closely with others to define and maintain service level agreements (SLAs), objectives and key results, and other performance metrics • Analyze data to detect trends, make recommendations, and provide reporting requirements for TBM processes supported • Design ways to identify and document process measures, issues and opportunities, adherence, and waste in the processes supported • Lead efforts to develop standard operating procedures and process optimization initiatives driven by best practices and industry trends • Provide guidance, coaching, training, and mentorship to more junior level analysts and assist them with complex tasks • Develop relationships with cross-functional teams including finance, legal, sourcing, and security to ensure processes remain compliant with company regulations and process requirements • Deliver clear and actionable reporting through a strong understanding of database structure, data modeling, data visualizations and while using SQL to extract, combine and normalize data • Translate business requirements into system functionality and solutions through close collaboration with engineering teams or other implementation partners • Provide thought leadership across processes and tools to ensure holistic solutions are delivered in support of product and resource operations management • Drive TBM process improvement and implementations including providing expert level review and sign off of test scenarios/plans and training content • Lead collaboration with cross-functional stakeholders to support alignment and synergy of processes and procedures • Lead execution of the team roadmap, driving improvement of process and tool usage based on best practices and industry trends while aligning to overall technology strategy