• Provide day-to-day program operations support for a VA Contact Center Modernization engagement. • Maintain and update the program project plan on a regular cadence (e.g., task updates, dependencies, milestones, baseline hygiene, publish-ready views). • Support maintenance of the RAID (Risks, Assumptions, Issues, Dependencies) log by coordinating inputs and updates with workstream owners and project management leadership in line with the project plan. • Track activities, deadlines, and milestones; proactively flag slippage, missing inputs, and upcoming due dates. • Support action item tracking (capture, owners, due dates, follow-ups, closure confirmation). • Capture and publish meeting notes/minutes with clear decisions, actions, and next steps. • Draft and edit program communications as required (status asks, follow-ups, reminders) with strong business writing quality. • Manage and organize the program’s Microsoft Teams site and associated SharePoint artifacts (folders, document hygiene, versioning conventions, templates as provided). • Maintain program documentation and ensure key deliverables/artifacts are current, accessible, and consistently formatted.