Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

Customer Support Agent

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

The Customer Service Agent is a key player in enhancing the Hims & Hers customer experience. This role focuses on addressing non-medical customer inquiries through phone, email, chat, and Electronic Medical Records (EMR) systems for all of our products and offerings. This role significantly contributes to our mission by ensuring high levels of customer satisfaction, productivity, and quality in every interaction. All Customer Service Agents on the Hims & Hers Team work remotely from home.

You Will:

• Provide timely and accurate responses to customer inquiries via email, phone, chat, and EMR, focusing on all things Hims & Hers products and general customer questions

• Uphold high standards of productivity and quality in customer service interactions

• Navigate various customer service platforms and tools to deliver efficient and effective support

• Collaborate with other agents and CX leadership to resolve customer issues promptly

• Participate in training and development programs to enhance your knowledge base and customer service skills

• Contribute to the team's success by meeting and exceeding service and performance goals

• Escalate medically related inquiries to the appropriate teams.

• Become a subject matter expert in all Hims & Hers products and offerings

You Have:

• 2+ years experience providing customer service, preferably in healthcare industry

• 2+ years experience working from home in a quiet, distraction free environment

• A high school diploma or equivalent; a degree in a related field is a plus

• Exceptional customer service skills with a passion for helping others

• Strong communication skills, both written and verbal, with the ability to convey information clearly and empathetically

• The ability to multitask and navigate multiple digital platforms efficiently

• A positive attitude and the ability to work well in a team environment

• The flexibility to adapt to a fast-paced, dynamic work setting

• A commitment to maintaining confidentiality and handling sensitive information with discretion

• Willing and able to work autonomously in a remote setting and able to stay proactively engaged with the wider team

• Willingness and ability to work non-standard business hours, including weekends, evenings & holidays

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.