• Lead end-to-end implementations of server-based software solutions from kickoff through launch • Configure and validate software inputs and settings in customer-managed or internally hosted environments • Use Microsoft Excel to support software implementation activities, including data preparation, validation, and configuration • Serve as the primary point of contact for your assigned accounts, ensuring customers receive an exceptional experience • Regularly assess customer satisfaction, identify potential risks, and take proactive steps to improve retention • Continuously expand your knowledge of our software and the tire/auto shop industry to better serve our customers • Define and manage implementation timelines with customers, including scheduling and driving launch dates • Plan, schedule, and conduct setup and training sessions to ensure successful implementation delivery • Communicate implementation requirements, task ownership, and progress to customers and internal implementation teams • Coordinate cross-functional implementation activities to meet customer and organizational timeline expectations • Guide customers on product best practices to ensure effective adoption and long-term success