Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Strategic Finance Manager for Revenue Reporting and Analytics creates reliable analysis to tell a comprehensive narrative that drives actionable insight. This role partners closely with Customer Success, revenue forecasting, and other cross functional teams to build clear narratives that guide strategic decisions. Genesys is transforming the customer experience landscape with empathy driven innovation and AI powered orchestration, and this role is essential in connecting data to that broader mission. Joining Genesys means becoming part of a global team that is redefining how organizations engage with customers while developing a meaningful and influential finance career.

Responsibilities

• Become a trusted partner and advisor for the Customer Success organization

• Help tell the comprehensive Genesys narrative of durable, profitable revenue growth at scale

• Create reliable analysis that presents a clear narrative and drives actionable insights

• Partner with cross functional teams to establish an AI analytics framework that quantifies AI impact for customers and the business

• Be proactive by setting expectations, anticipating key trends, and measuring outcomes against projections

• Lead and support cross functional initiatives designed to improve analytics quality and reporting effectiveness

• Identify and implement process and system improvements based on an understanding of data flows and available technology solutions

• Prepare ad hoc and recurring analysis to connect leading indicators to revenue and to support business reviews for management and board reporting

Key Attributes

• Strong commitment to accountability with consistent self review and a focus on accuracy

• Intellectual curiosity with the ability to leverage available tools, conduct independent research, and collaborate cross functionally to solve complex questions

• Presentation skills that resonate with varied audiences across multiple levels of the organization

• Initiative to continue learning and applying new AI tools and automation capabilities

• Agility to balance multiple projects, timelines, and high priority stakeholder needs

• Ability to analyze and interpret data and develop insights that synthesize information across diverse functions

• Strong organizational skills with the ability to self direct work in a dynamic and entrepreneurial environment

• Strong communication skills with the ability to simplify complex concepts and establish credibility with senior leaders

Basic Qualifications

• Bachelor's degree in Accounting, Finance, Statistics, or a related field

• CPA, MBA, or equivalent credential (preferred)

• Advanced Excel skills

• Six or more years of analytical experience in strategic finance, FP&A, investment banking, or consulting with preference for SaaS experience

• Strong understanding of ASC 606 and GAAP accounting for SaaS businesses

• Experience with Workday, Adaptive, and Salesforce (preferred)

• Experience with systems and data visualization tools such as Workday, Tableau, or SQL

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$98,800.00 - $183,600.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.