• Lead and support up to 100-150 virtual urgent care providers • Monitor provider KPIs (capacity, utilization, quality, and member satisfaction) daily • Maintain frequent communication with providers through check-ins, team meetings, and written updates • Execute daily and weekly provider scheduling • Partner with the Practice Administrator and clinical support teams to resolve scheduling conflicts • Act as the primary point of contact for providers • Ensure providers follow established protocols, documentation standards, and compliance requirements • Identify inefficiencies or recurring issues in workflows and propose solutions • Work closely with the Director, clinical leadership, and provider network support teams